PHP Technical Support Executive - Ticketing System

Customer facing role for first level Technical Support Job Description : - PHP Tech Support Executive - Kolkata - Chitpur, Barabazar Market - 1 Year Experience in PHP (preferably vTiger), MySQL, Java Script, AJAX. - Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set. - Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week. - Should have a stable WiFi at home to WFH if required. - Open to travel client's location within Kolkata on call post shift, if required. - 1 to 2 years PHP support experience - Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc. - Working in experience in multi team environment - Able to categories issues/tickets and reach out to needed team members quickly - Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels - Good English and Hindi communication skills and good inter-personnel skills. - Articulate and writing skills (ref:hirist.tech)

Location: Kolkata, IN

Posted Date: 4/26/2024