Insurance Operations Associate

We are hiring for our client in the financial services industry. Duration: 12 months Job Type: Hybrid ( 3 days onsite) Responsibilities Review and process complex transactions accurately and on time Manage escalated and sensitive cases; perform testing for enhancements and projects Provide customer service through email, phone, and written correspondence Apply knowledge of Individual Insurance and/or Affinity Markets, including systems and basic processes Identify and implement process improvements for greater efficiency Analyze and resolve customer requests independently; take appropriate actions Support data cleanup initiatives Provide training and peer support when required Act as a senior team resource, offering guidance and recommending training for newer staff Requirements Minimum 2 years of experience in customer service or administrative support. Strong mathematical skills, proficiency in Microsoft Excel and Word, excellent written communication skills, ability to work independently. Strong problem-solving and decision-making ability, high attention to detail, effective interpersonal skills, adaptable to change, strong customer service orientation, well-organized, team-oriented. Bilingual (French/English) is a plus. College diploma or equivalent business experience preferred.

Location: Toronto, CA

Posted Date: 4/22/2025