ServiceNow Admin

TCS is looking for a ServiceNow Admin Work modality: Hybrid (Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week) Job summary Seeking a highly skilled Sr. ServiceNow Admin to join dynamic IT team. The ideal candidate will have extensive experience in ServiceNow, with a strong understanding of IT Service Management (ITSM) processes. Skill set and experience required Intermediate-Advanced English communication Min. of 3 Years ServiceNow Administration Configure and customize the ServiceNow platform to meet the organization's specific needs, including setting up modules like problem, change, and incident management. Build catalog and workspace user experiences and automated process flows. Manage user access and permissions, including creating and updating user accounts, defining roles, and ensuring proper authentication. Perform regular maintenance tasks, including updating the system, applying patches, and implementing upgrades. Monitor system performance metrics and make recommendations for improvements and optimizations. Investigate and resolve support issues reported by end-users, ensuring timely resolution and minimizing downtime. Provide technical support to users and stakeholders. Create and maintain documentation to assist end-users in understanding platform functionality. Train users and stakeholders on the ServiceNow platform. Manage data within the ServiceNow platform, including data imports, exports, and transformations. Create and maintain reports and dashboards to provide insights into platform performance and usage. Integrate ServiceNow with other systems and applications. What we offer to you: Direct contract (indeterminate time with initial probation period) Full payroll scheme Benefits of the law and above Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

Location: Jalisco, MX

Posted Date: 4/26/2025