KYC Analyst (Tijuana)

Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole. Objective: Validates customer data and documents in order to perform the KYC (Know your customer) process. Must follow the customer data policy while assessing purchasing applications. Responsible for managing, querying and confirming customer contracts in the system. Ensure data from customer is complete and ready to be approved for accounting and other sales processes. Day to day (main tasks): Collect and review customer documentation to ensure complete sales files. Research payment terms applicable for each customer. Keep MBMex systems updated (including data changes) and follow up until sale. Implements established pre-sales policies and work instructions for sales processes. Ensure data from customer is complete and ready to be approved for accounting and other sales processes. Follow-up on correspondence (original documents sent physically), resolution and escalation of missing documents. Provide support in sales process and assist agents to fulfill system requirements. Assist dealers from Monday to Saturday (the role may rotate in Saturday). Profile: Education: Degree or Bachelor's degree in Business Administration, Economics, Marketing, Engineering, Accounting Previous experience: 1 - 3 years of experience in similar position Languages: Intermediate English Additional Qualifications: Knowledge in customer service areas & Experience in Dealers sales operations · Location: Calete - The position is 100% on-site · Local contract applies. · Relocation assistance will not be provided for this position. The power of being unique. Diversity & Inclusion at Mercedes-Benz We attract and value a diverse workforce to drive innovation and reflect our global customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success. We enable our teams to bring their diverse experiences, skills and perspectives to build the world´s most desirable cars for a sustainable future. When choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance.

Location: Baja California, MX

Posted Date: 4/26/2025