IT Help Desk - Corporativo Naucalpan (Hybrid)

Company Description Traxión is the leading transportation and logistics company in Mexico, providing a comprehensive One Stop Solution with over 860,000 m2 of warehouse space, more than 2,300 cargo transport units, and 7,500 personnel transport units. We are committed to delivering the best service by investing in cutting-edge technologies to optimize our solutions. By merging specialized companies in each service area, we offer efficiency, the highest standards, and the best results. Trust Traxión to take your business to the next level. Role Description As IT Help Desk Analyst/Administrator, you will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring the smooth operation of Microsoft 365 (O365) and Azure-based environments. This role requires a proactive approach to troubleshooting, strong problem-solving skills, and the ability to mentor junior team members while maintaining high service levels. ✔ Expertise in Microsoft 365 & Azure AD administration. ✔ Strong troubleshooting skills in Windows, O365, and cloud environments. ✔ Knowledge of identity and access management (IAM) best practices. ✔ Experience with PowerShell scripting for automation. ✔ Excellent customer service and communication skills. Main activities: Provide Tier 2/3 technical support for end-users, resolving complex IT issues related to Windows, O365, and Azure services. Administer and maintain Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune) and Azure AD environments. Manage user accounts, security groups, and permissions in Active Directory and Azure AD. Configure, monitor, and troubleshoot cloud-based and on-premise IT infrastructure. Implement and enforce IT security policies, multi-factor authentication (MFA), and access controls. Oversee desktop support, software installations, and hardware troubleshooting. Support networking issues, including VPNs, firewalls, DNS, and DHCP. Assist in IT asset management, procurement, and software licensing compliance. Document IT processes, knowledge base articles, and troubleshooting guides. Collaborate with internal IT teams and vendors for system upgrades and migrations. Qualifications Extensive experience with Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Intune). Strong knowledge of Azure Active Directory (Azure AD), group policies, and role-based access control (RBAC). Experience supporting Windows 10/11 environments and macOS (optional). Understanding of ITIL principles and service management best practices. Hands-on experience with remote troubleshooting tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Familiarity with networking protocols and troubleshooting (TCP/IP, VPN, DNS, DHCP).

Location: Naucalpan de Juárez, MX

Posted Date: 4/26/2025