Oracle Cloud ERP Managed Support Consultant

Why is Perficient the best option? Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together. Job Summary The Oracle Cloud ERP Managed Support Consultant will be responsible of work directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions. What do you need to come abord? Will build trusted client relationships through positive consulting and support delivery. Establishes knowledge of client business challenges and priorities. Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds. Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams. Act as a customer advisor on best practices and application awareness. Will be responsible for training the customer and counterparts in administrative operations. Will assist with configurations, upgrades, and long-term support management. Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner. Instills team commitment to company delivery methodologies and practices. To Rock This Role, You Should Bachelor’s Degree or equivalent experience. 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience. Experience working in an Agile environment. Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas. Excellent knowledge and understanding of current technologies and complex enterprise-level applications. Skilled ability to obtain, understand and respond strategically to client needs. Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously. Strong analytical, problem solving and conflict-resolution skills. Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented. Excellent listening, oral, and written communication skills. Excellent reporting skills. Excellent interpersonal and teamwork skills. Flexible to new situations and challenges. Strong understanding of complex cloud-based enterprise-level applications Oracle ERPCloud Certification Oracle EBS and Oracle Cloud project experience ERP Cloud Workflow and SLA Rules What can we offer you? Law benefits Certifications Internal & External Courses English Classes Medical Insurance (Personal and Familiar) Life Insurance Savings Fund Pantry Vouchers Additional Holidays

Location: México, MX

Posted Date: 4/26/2025