HCL Tech _ Mega Walk in Drive at 14th to 15th Apr 25 OTC (Billing / Order Management/ Collections / Cash Apps

HCL Tech _ Mega Walk in Drive at 14th to 15th Apr 25 OTC (Billing / Order Management/ Collections / Cash Apps Interview Location: HCL TECH Tower 5 Elcot Sez Sholinganallur Interview Timings: 10 Am to 1 Pm Experience: 3 to 6 Years Shift: US Shift HR Spoc : Suriyapriya.T & Priyanka S Manna KEY DELIVERABLES Deliver low effort experience Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer’s journey and promote flawless delivery of a timely and accurate customer experience Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner Facilitate timely resolution of any unapplied and/or misapplied cash Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy Anticipate stakeholder needs Support business line in resolving operational, commercial or contractual issues, as applicable Develop clear understanding of risks associated with misapplied cash for customers. Enhance employee experience and skills Steward performance of the Customer Services team according to defined Customer Experience metrics Recognize and actively work to leverage the intersection of various work groups and their objectives Create a learning organization Escalate potential improvement items and resolution points to Manager / Supervisor Realign resources Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction

Location: chennai, IN

Posted Date: 4/30/2025