International Voice Process

Walk-In Drive for Customer Support Executive HCL Tech Profile - Voice, customer service . HCL Tech Hiring for UK / US Voice Process 26th April-2025 Walk in directly. Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) B.tech, M.tech , BCA & MCA candidate is not eligible Age Criteria: - 18 Years to 32 Years Interview Location: - HCL Technologies Ltd. SEZ Unit, 4th floor A&B Wing & 5th floor A Wing Building No. 1, M/s Golden Infratech Pvt. Ltd. Plot No. 8, NSL Sector-144 Noida (U.P) 201304 Work Location: HCL Technologies Ltd. SEZ Unit, 4th floor A&B Wing & 5th floor A Wing Building No. 1, M/s Golden Infratech Pvt. Ltd. Plot No. 8, NSL Sector-144 Noida (U.P) 201304 Two Ways Cabs Available Walk-in Date- 26th April-2025 Timing- 11am-2pm Job Description - Contact Centre Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers. Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in UK Inbound calling preferably in Banking domain Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Contact Person- Priyanka Shastri (Priyanka.shastrihcltech.com)

Location: noida, IN

Posted Date: 4/30/2025