Senior Manager

PROCESS ENGINEERING GROUP (PEG)– HCL DPO LEAN SIX SIGMA BLACK BELT/MBB | SERVICE QUALITY EXPERT, CONTINUOUS IMPROVEMENT As the Process Excellence Leader, you will play a pivotal role in driving end-to-end process improvement & service quality improvement initiatives that enhance operational efficiency and effectiveness across the organization. You will collaborate with senior business stakeholders to prioritize and scope rapid improvement initiatives, ensuring alignment and execution across teams, your leadership will be crucial in fostering a culture of continuous improvement and operational excellence You will lead/play independent Lean Six sigma initiatives/service assurance projects or work as a collaborator to help our client’s in their service assurance journey. Exposure to multiple Industry desired like Insurance Supply Chain, Utilities, Healthcare, Customer support Location: Noida/Chennai & available to travel and work in flexible shifts as needed Roles & Responsibilities: Lead multiple engagements and be responsible for resolving complex business problems Design/Deploy Service Quality framework that provides insights into the business conditions for enhancing process efficiency, improve quality and aide predictability of Operations Health Ability to understand, define & monitor the business indicators (Lagging & Leading Indicators) Sound understanding of Early Warning system(s) and be able to design as per business need Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans Drive ongoing/ identified service assurance initiatives, continuous process improvement program Accountable for data accuracy, timeliness and overall quality of the overall work product QUALIFICATIONS : Degrees, Certifications, Experience: Minimum of 10 years of overall experience, with at least 5-7 years in Continuous Improvement, Process Excellence or Operational Excellence roles. Engineering degree; post-graduation in management or a related field preferred. Black Belt/ Master Black Belt certification or Lean Master certification from a recognized institution. Proven results orientation, with a track record of tackling new challenges and achieving stretch goals. Strong team leadership skills, fostering open communication and a performance-oriented culture. Excellent collaboration and influencing abilities, with experience in building networks across geographies. Strategic orientation, with the ability to understand business context and articulate evolving priorities. Change leadership skills, with a focus on innovation, risk-taking, and championing new ideas. • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Insurance Supply Chain, Utilities, Healthcare, Customer support What makes you stand out? Well-developed general management skills, with experience in a globally matrixed, multi-geography, and multi-cultural service delivery environment. Executive presence, demonstrating composure and confidence in all situations. Resilience in handling internal pressures and conflicts while managing multiple stakeholders. Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams. Facilitation Skills: Proven ability to drive Rapid Improvement Events workshops, effectively guiding teams through the process to achieve desired outcomes. Ability to Work Under Pressure: Demonstrated capability to perform effectively under tight timelines, managing competing priorities while maintaining high-quality standards. Strong Project Management Skills: Expertise in managing complex projects from inception to completion, ensuring timely delivery and alignment with strategic goals. ▪ Excellent analytical, data visualization, problem-solving and advisory ability ▪ Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge

Location: noida, IN

Posted Date: 4/30/2025