SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT

Cesano Boscone, Italy APL Network S.R.L. is seeking a SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT for a client company operating in the Bologna area. The selected candidate will be responsible for: Managing vendor resources to ensure compliance with contractual SLA (Service Level Agreement) and KPI (Key Performance Indicator) standards. Monitoring the operation of assigned systems, ensuring quality performance by tracking tickets and scheduling maintenance activities. Coordinating and supervising the intervention activities of the internal operational team and external vendors providing various services (Help Desk, miscellaneous assistance, etc.) in case of faults or incidents. Analyzing and prioritizing issues or needs expressed by the company. Proposing improvements to IT processes and management to achieve operational goals. Producing periodic reports on activities carried out by the support teams, including analysis for improvements and documentation verification of systems for Assurance and potential recovery from the Area Delivery repository. Ensuring complete, accurate, and continuously updated documentation of systems and procedures. Having knowledge of physical security systems, including surveillance, access control, intrusion alarms, etc., in terms of architecture, components, and operation. Familiarity with Acantho platforms: BMC Helix (for monitoring and managing tickets and vendor SLAs) and Genetec Security Center. The activity is primarily onsite but remote work options are considered. Schedule: Part-time 50% Contract duration: from April 15 to December 31, 2025 This announcement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03. J-18808-Ljbffr

Location: cesano-boscone, IT

Posted Date: 4/30/2025