Collections manager

We're Hiring: Collections Manager | Tijuana, B.C. (On-site) Universal Contact Centers is looking for a talented and driven Collections Manager to lead and inspire a team of call center agents and supervisors! If you are a bilingual professional (English/Spanish) with 4 years of leadership experience in collections, passionate about coaching teams, improving processes, and delivering exceptional customer service — we want to meet you! What You'll Do: ✅ Supervise, mentor, and develop a high-performing collections team ✅ Drive productivity, quality, and compliance standards ✅ Handle escalations, monitor call quality, and ensure top-tier service ✅ Design and deliver monthly training and development plans ✅ Foster a positive, motivated, and results-driven environment What You Bring: Bachelor's degree 4 years in leadership roles Full bilingual fluency (English/Spanish) Expertise in collections processes, policies, and negotiations Strong leadership, coaching, and problem-solving skills Experience in a call center environment is preferred! Why Join Us? ✨ Competitive salary bonuses ✨ Career growth and development opportunities ✨ Dynamic, collaborative, and supportive culture Ready to lead, inspire, and make an impact? Apply now and take your career to the next level with Universal Contact Centers! CollectionsManager Hiring Leadership CallCenterCareers TijuanaJobs BilingualJobs

Location: Tijuana, MX

Posted Date: 4/30/2025