Collections Manager / Call Center

We're Hiring: Collections Manager | Call Center | Tijuana, B.C. (On-site) Universal Contact Centers is seeking a driven leader to manage and inspire a dynamic team of supervisors and agents. This role offers an exceptional opportunity to learn and develop expertise in analytics, portfolio management, and high-tech collection strategies. No previous collections experience required! If you have a Bachelor's degree , are bilingual (English/Spanish), and possess at least 4 years of leadership experience in a performance-based environment (call center, sales, operations, or similar) working with goals, then we'd love to hear from you! What You'll Do: ✅ Lead, mentor, and develop teams to achieve productivity and quality goals ✅ Manage operational performance and ensure compliance standards ✅ Design engaging training and development plans ✅ Foster a positive, motivated, and results-focused team culture What You Bring: Bachelor's degree (required) Bilingual fluency (English/Spanish) Strong leadership and coaching skills Experience managing teams in goal-driven environments Desire to learn and grow professionally in consumer finance Why Join Us? Extensive career growth and skill development opportunities Opportunity to shape and build a supportive and productive workplace Competitive salary performance bonuses Ready to accelerate your career and learn exciting new skills?  Apply now and start your journey with Universal Contact Centers! Leadership Hiring CareerGrowth TijuanaJobs BilingualJobs

Location: Tijuana, MX

Posted Date: 4/30/2025