BMC Helix Administrator - ITSM Process

KEY RESPONSIBILITIES : - Support the existing ITSM processes that are in place from the legacy system and will make recommendations on how to improve those processes in BMC Helix. - Support the ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting. - Facilitate requirements gathering sessions for process design and BMC Helix workflow supporting the process, specifically for Request, Incident, and Knowledge Management. - Ensure the appropriate inputs/outputs are being produced across all processes and are captured in BMC Helix. - Serve as liaison between process and technical operations teams to capture workflow requirements. - BMC Helix, Helix Admin features, Knowledge of Helix tools configuration and Workflow - Knowledge of other ITSM Tools like BMC Remedy and ServiceNow (ref:hirist.tech)

Location: in, IN

Posted Date: 5/1/2025