Solution Delivery Manager - IT Service Delivery

Job Description : We are unicorn FinTech Company & expanding Solution Delivery leadership Team in Mumbai Position : Solution Delivery Manager Location : Mumbai, India Experience : 12 to 16 yrs Domain : lending/ Banking/Fintech/BFSI Budget : 50 to 60 LPA This is a customer-facing, Techno Function role & demands to manage Solution delivery for multiple product lines. Expectation for the role : - Overall 12 to 16 yrs in IT with at least 3 yrs proven experience in Solution Delivery Management - Must be Go To Guy for Plan, convince & manage customer experience & expectations. - Handled multiple customers & stakeholders to ensure delivery in defined timelines and negotiate for a course correction where required - Good understanding of Java, J2EE, MicroServices, AWS, Cloud technologies - Service Delivery Management in coordination with internal & external stakeholders (customers, Onsite) - Closely tracking the delivery metrics and ensure Service Level compliance (SLA) - Having a thorough understanding of the Banking domain of the customer applications - Timely Reporting and Governance with relevant stakeholders - Manage the smaller teams through the Tech Leads and ensure customer deliverables on-time - Capable to solve issues in implementation & Manage delivery expectation of client as required - Duties of a service delivery manager typically involve overseeing a range of solution functions to facilitate the delivery of superior services to the end-clients - Good at External & internal stockholder managing & quickly guide team for proactive deliverables - Look after team & Delivery of Business Analyst, QA, Production, Configuration, Support engineers team (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 5/1/2025