Business Analyst

Clearance - Must have active Reliability Clearance Length - 1 year contract Location - Ottawa (Hybrid) Your new company Join a leading financial institution that plays a crucial role in the country's economic stability and growth. This organization is dedicated to maintaining a secure and efficient financial system through innovative solutions and expert management. Your new role As a Business Analyst, you will work under the direction of the Assistant Director of Automation Tools and Compute Services team. Your tasks will include: Working with internal stakeholders and subject matter experts to meet project goals and best practices Using JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines Gathering and analyzing data to identify process performance gaps, recommending improvements where necessary Identifying and defining the scope of requirements, assessing impact, expected outcomes, and key success metrics Supporting the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint Preparing clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs Communicating with clients as needed to clarify requirements and provide progress updates Assisting in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented Monitoring JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members Assisting in creating and presenting process reports and dashboards for client approvals and executive reviews Providing project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned Helping address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated Working with other teams and ensuring compliance with established processes Following up on pending tasks and dependencies to move projects forward Assisting with developing test plans and scripts, ensuring that changes meet quality and business requirements Supporting end-to-end process validation and user acceptance testing Providing all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination Adapting to shifting priorities and supporting the project manager in various administrative and strategic capacities What you'll need to succeed University degree or college diploma in business administration or a related field A minimum of 5 years of analytical experience Demonstrated experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint, and Word Proficiency in the use of Atlassian JIRA Proficiency in the use of ServiceNow ITSM modules and reporting Demonstrated experience in Agile and the ability to thrive in an environment of change and ambiguity Demonstrated client-facing expertise and proven analytical background Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles The following will also be considered assets: Demonstrated ability to organize effectively International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation Demonstrated experience with Value Stream mapping Demonstrated knowledge of Design Thinking process What you'll get in return Competitive salary and benefits package Opportunities for professional growth and development A collaborative and inclusive work environment Access to cutting-edge technologies and projects The chance to work with industry leaders and innovators What you need to do now If you're interested in this exciting opportunity, click 'apply now' to forward an up-to-date copy of your CV, or call us for a confidential discussion.

Location: Canada, CA

Posted Date: 5/1/2025