Facilities Services Manager

Job Description Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000 locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com Summary The Facilities Services Manager - EFS is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. Please note, this opportunity is a full-time temporary contract. Click here to learn more here about BGIS EFS: BGIS Energy & Facility Solutions At this position level, the individual is responsible for: Highly complex service delivery; and/or Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or Contract requirements that are highly complex; and/or Direct reports may include Facility Service Coordinators Portfolio Management Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity. Responsible for ensuring KPI objectives are met. Creates, implements, and documents service delivery regimes associated with each client account. Collaborates with relevant stakeholders (internal and external) on service delivery including the management of all escalated issues Oversees the implementation of service delivery program changes as required. Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meets quality requirements. Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives. Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client. Service Delivery Management Responsible for meeting contractual service delivery obligations for each designated client environment. Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations. Recommends solutions and implements appropriate actions for issues. Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met. Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required. Provides on-call coverage to front-line team which requires open availability. Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives. People Leadership Responsible for employee-oriented activities including but not limited to employee engagement, training and development, performance management, hiring and retention, compensation recommendations. Client Relationship Management Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction. Acts as the focal point of escalation for issues pertaining to service delivery. Risk Management, Emergency Preparedness and Business Continuity Planning and Execution Collaborates with relevant stakeholders on incident management-related requirements. Health, Safety, Environment & Security Monitors and is responsible for the safe delivery of all work performed within office. Project Management (including Client Transitions & Technology Implementations/Upgrades) Develops and executes project plans for assigned projects. Oversees project delivery; and/or Participates as a member of the Operations Centre team in large company-wide projects. Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to service delivery. Procurement Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties. Subcontracts for services and goods: Monitor sub-contractor performance Procures sub-contractors as required Follows corporate policies when hiring and approving subcontractors Knowledge & Skills Community college diploma. Skilled at managing service delivery and meeting client obligations. Intermediate budget management abilities. Well-developed communication, influence, persuasion and negotiation skills. Superior written communication skills. Skilled at client relationship management. Developed and demonstrated people leadership skills. High degree of client service orientation and sense of urgency. Skilled at delivering projects. Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset. Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable. Solid level knowledge of building management from the perspective of responding to repair requests. Licenses and/or Professional Accreditation None required. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Location: Calgary, CA

Posted Date: 5/1/2025