Salesforce Support Analyst

Salesforce Support Analyst Remote working – need to be UK based 6-Month Contract – Inside IR35 - Up to £450 a day Have to be eligible for SC and NPPV3 Clearance Public Sector The Role The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service. The person playing this role will build working relationships with key client, incumbent and stakeholders, including other technical support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. The Opportunity Maintain Salesforce applications and configurations using Sales, Service and Experience Cloud Perform hands-on configuration and troubleshooting of solutions Build/maintain efficient, reusable and reliable documentation Identify bugs and devise resolutions to these defects Work alongside to provide the client with quality solutions to complex problems Work across a varied technical stack The Person 2 years of Salesforce administration experience Experienced with Salesforce Sales, Service and Experience Cloud Configurations Experience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows) Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types) Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management) Awareness of Salesforce List Views, Related Lists, Reports Or equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology. Experienced with version control and some form of CI/CD deployment pipeline (preferably Bitbucket) Jira / Confluence or equivalent workflow / online documentation Ideally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable) Salesforce Trailhead Rank: Mountaineer (preferred) Strong troubleshooting and problem resolution skills Should have experience with platform monitoring and maintenance Should have experience of integration technologies (preferably Mulesoft) Share knowledge inside the technical team, promote engineering culture Attention to detail, client facing experience, results oriented, analytical thinking Experience working in a fast-paced environment Confident leader with excellent communication and interpersonal skills. Ability to engage project and service stakeholders up to a senior level with confidence. Strong analysis and troubleshooting capability Methodical approach to problem solving and attention to detail. Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures. Either holds or can be cleared for SC and NPPV3 clearance

Location: London, GB

Posted Date: 5/1/2025