Servicing Analyst

Title: Lead Servicing Analyst Duration: 12 Month Contract extensions/conversion Location/Model: Toronto, Hybrid 1x per week Hourly Rate: 34.25 T4 or 38.50 incorporated JOB DESCRIPTION Insight Global is looking for a Servicing Analysts to join the team with one of our large banking clients in the downtown Toronto area. The successful candidate will be responsible for the following: Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Addresses customer services issues according to established parameters, escalating as required Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements Investigates and addresses specific customer issues Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required Supports the development of tools and delivery of training focused on delivering business results - Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting Collaborates to execute loan servicing and monitoring requests Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc. REQUIRED SKILLS AND EXPERIENCE - 3-5 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience - Commerce or Finance - Experience in corporate and commercial lending and loan servicing - Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods - Ability to calculate fees and interest - Knowledge and understanding of business unit's products and services, processes and controls - Knowledge of standard desktop applications and department systems and applications - Strong communication skills both written and verbal - Ability to manage time effectively and prioritize tasks - Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment NICE TO HAVE SKILLS AND EXPERIENCE - LoanIQ

Location: Toronto, CA

Posted Date: 5/7/2025