Customer Service Representative

Job Description Job Description Company Overview: Fogle & Sons Electric is a leading and expanding electrical contracting company, proudly serving South Carolina and Georgia with excellence and precision. Renowned for our quality electrical installations and specialized expertise in multifamily residential projects, we have earned a solid reputation for delivering top-tier workmanship and exceptional service. As we continue to grow, we are looking for a talented and experienced Customer Service Representative to join our dedicated team. In this pivotal role, you will act as the primary point of contact for homeowner warranties and play a key part in ensuring seamless communication and outstanding customer satisfaction. At Fogle & Sons Electric, our commitment to excellence goes beyond the work we do. We are a dynamic, customer-centered organization that strives to create positive experiences for our homeowners, builders, and partners alike. Job Description: We are seeking an organized and proactive Customer Service Representative to join our team. The ideal candidate will serve as the main point of contact for homeowners, builders, and internal teams while ensuring smooth communication, efficient scheduling, and accurate record-keeping. This role is pivotal in maintaining the high standards of service our clients expect. Key Responsibilities: - Phone Support : Answer office calls during business hours to take messages, provide answers, transfer calls, monitor voicemail, and handle after-hours emergencies. - Troubleshooting & Coordination: Assist homeowners with troubleshooting electrical issues, coordinate job materials for appointments, and manage Cutler Hammer warranty calls. - Scheduling: Look for new warranty tickets in builder portals, call homeowners to schedule appointments, and communicate with builder warranty departments. Record and update warranty and appointment information in Bolt software. - Clerical Support: Support the purchasing coordinator with 811 locates, schedule saw pole installations in Bolt software, communicate with project managers (PMs), and manage company truck locations for accuracy and policy compliance. Qualifications: - Minimum of 2 years of customer service experience. - Excellent phone manners and communication skills. - Strong organizational and multitasking abilities. - Proficiency in office software (e.g., Microsoft Office Suite) and relevant platforms (e.g., Bolt software). - Prior experience in administrative support and/or electric work is preferred. Benefits: - Salary based on experience. - Health, dental, and vision insurance. - Retirement plan options. - Paid time off and holidays. - Opportunities for professional growth and development. Work Environment: This is an office-based position that requires occasional after-hours phone monitoring for emergencies. We provide a collaborative work environment with opportunities for growth and development. Be part of a team that values teamwork, excellence, and customer satisfaction. Grow with us and make a meaningful impact in a rewarding role.

Location: Columbia, SC, US

Posted Date: 5/7/2025