Digital Asset Management Specialist (Pharmacetical Sector)

Omega CRM Consulting is looking for a Digital Asset Management (DAM) Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies. We are looking for a Digital Asset Management (DAM) Specialist to manage the delivery of services related to a DAM system. As a DAM Librarian you will support DAM users in uploading assets, searching and retrieving existing assets, and delivering reports on DAM usage. Responsibilities Curate and manage asset collection Provide regular reports and evaluations of the asset collection and DAM usage completion as per defined service metrics and SLAs Support on-going development and improvement of the DAM Perform quality checks on digital assets to ensure compliance with standards Respond to user inquiries and provide timely support via multiple channels Document new requests and requirements thoroughly Monitor and manage tickets in the support system Attend scheduled support calls Maintain and update documentation related to daily tasks Prepare regular reports to track tasks Attend monthly Champion calls Qualifications Bachelor’s degree in library science, business, information science, computer science or sociology Master’s preferred Experience with digital asset management systems, preferably Aprimo Experience with ServiceNow or similar ticket management systems prefered Strong communication skills, both written and verbal Excellent organizational and time management abilities Detail-oriented with strong problem-solving skills Experience with Microsoft Office suite, particularly Teams, OneNote, and Excel Customer service orientation with a proactive approach What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580 professionals from 24 nationalities , and 2,500 certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment , and Innovation . We grow Together .

Location: es, ES

Posted Date: 5/8/2025