Senior Accounts Receivable

The Accounts Receivable Lead supports the daily operations of the A/R team, ensuring efficient credit and collection processes, accurate customer account management, and timely payments. This position acts as a key resource for team training, issue resolution, and process improvement. The A/R Lead collaborates with internal departments, oversees certain escalated accounts, and plays an active role in maintaining strong customer relationships while optimizing company cash flow. Duties and Responsibilities: Credit / Collection Activities Train and oversee the A/R team. Ensure that we are focused on building relationships with our customers. Develop AR credit and collection processes, including automation of SAP processes, to ensure that the department runs efficiently. Ensure that credit cards are processed on a daily basis or as needed. Credit cards are highly confidential and must be treated as important and confidential information. Ensure customers are frequently contacted, by phone or email, to ensure prompt collections. Ensure statements are sent monthly or more often as needed – send reminders to large accounts about upcoming amounts due. Ensure that ACH and wire transfer payments from customers are recorded correctly and promptly. Work with AG customers on payment remittance advice and share with AG accounting for proper posting of customer payments. Ensure collection letters are sent monthly. Send accounts to collections as necessary and upon approval from VPF and the President. Ensure past due customers and corresponding orders are blocked in SAP & Magento/NuOrder and released as necessary. Ensure invoices processed through customer portals are processed timely manner and without issue. Work with customers on payment plans as needed. Monitor customer accounts and reporting: Ensure that new accounts are created accurately in SAP within 24 hours – work with sales to develop term plans as needed. Issue manual invoices/credit memos for pricing, discount errors, shipment errors (overages/shortages), and Freight charges. Oversee the processing of international distributor invoices. Run an Experian report for all new credit accounts. Support the VPF in defining credit limits for new customers in accordance with credit policy. Adjust credit limits as needed. Write off bad debts to the AR reserve account after approval by VPF. Assist VPF on audit requests and ad-hoc reporting. Prepare staff quarterly/annual reviews and goals. Knowledge, Skills, and Abilities Required: Analytical thinking with high attention to detail Self-starter with a proven track record of multi-tasking abilities Ability to work well in a team environment Excellent written and verbal communication skills Minimum Job Requirements: 3-5 years of experience in the related field. Bachelor’s degree in finance, Accounting, or related field. Expertise with SAP or a similar ERP system. Microsoft Excel experience.

Location: Tijuana, MX

Posted Date: 5/8/2025