Customer Care Administrator

Customer Care Coordinator (Part-Time) – Housing Sector Location: Tamworth (moving to Fort Dunlop, Birmingham) Salary: £27,000–£28,000 (pro rata for 3 days/week) Bonus: £3,700 annually (pro rata) Days: Tuesday to Thursday Hours: Standard business hours (flexible on start/finish times) Type: Permanent, Part-Time (3 days/week) The Opportunity Sourced Recruitment Group is working on behalf of a national 5-star housebuilder to recruit a Customer Care Coordinator into their growing West Midlands team. This is a brilliant part-time opportunity for someone with strong customer service experience, particularly in managing expectations, calming frustrated clients, and finding solutions under pressure. You don’t need housebuilding experience—if you’ve got a strong backbone, good empathy and communication, and can keep things organised, we want to hear from you. While this is a part-time role (Tuesday–Thursday), there may be potential for full-time hours in the future as the business continues to grow—though this is not guaranteed. What You’ll Be Doing * Speaking to homeowners and booking in remedial works * Dealing with complaints and customer issues calmly and professionally * Coordinating with contractors and internal teams to resolve issues quickly * Using internal systems (COINS now, moving to Dynamics) to track cases and progress * Helping maintain the team’s excellent customer journey and 5-star reputation The Team You’ll Join You’ll be part of a well-established and friendly team including: * Senior and full-time Coordinators * Liaison Officers * Field Technicians * Customer Care Manager and Supervisor Everyone supports each other and keeps a sense of humour—even when the phones are hot. ✅ What We’re Looking For * Excellent objection handling and empathy skills * Confidence dealing with difficult or upset customers * Strong written and verbal communication * Well-organised, reliable, and solution-focused * Experience in housing, repairs, construction or similar environments is a bonus—but not required * Comfortable using systems like Excel, CRMs, or scheduling tools What You’ll Get * £27,000–£28,000 salary (pro rata) * £3,700 annual bonus (pro rata – and achievable) * Benefits package (holidays, pension etc.) * 3 days a week with flexible start/finish times * Career support and inclusion in a genuinely supportive team Location * Office currently based in Tamworth * Relocating to Fort Dunlop (Birmingham) later this year * You must be able to commute into the office on working days Interested? This is a great opportunity for someone who wants meaningful, part-time work in a stable industry with a respected UK brand. If you’re great with people and thrive on problem solving, apply today. Sourced Recruitment Group is proud to act as a recruitment partner for this role. All enquiries are treated confidentially

Location: Erdington, GB

Posted Date: 5/8/2025