Senior Service Delivery Manager

Senior Service Delivery Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: London. E16 Salary: Up to £68,000 You must have the ability to obtain Security Clearance & Counter Terrorist Check clearance. Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Our Service Delivery team is growing, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is classed as hybrid, with a requirement to be onsite with our London based customer on a regular basis. At Littlefish, we pride ourselves on being a trusted partner for organisations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager at Littlefish, you will take charge of managing and delivering all contracted services for our valued customers. Your mission is to ensure that our services meet the highest standards and exceed customer expectations, driving quality and satisfaction. You will: Customer Relationship Management: Lead and enhance strategic relationships with customers, ensuring delivery against Service Level Agreements and Service Improvement Programmes. People Management :Provide guidance and support to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and identify upsell opportunities. Support account planning and cost reduction initiatives. Quality Assurance: Ensure smooth service transitions, attend quality reviews, and develop best practice processes. Leadership: Create a vision for the customer, drive efficiency, and challenge the status quo to improve service management. The ideal candidate will have: ITIL Foundation (or equivalent). A wealth of experience in Service Delivery Management. Exposure to service delivery within an airport setting is highly advantageous Proven track record in managing customer relationships and delivering against Service Level Agreements. Ability to handle difficulties, performance problems, and conflict between team members. Financial management skills, including budgeting, forecasting and cost management. Knowledge of outsourcing models and service integration. Strong customer relationship and negotiation skills. Excellent interpersonal and communication skills. IT-related problem-solving skills. What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase and sale of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option). ADZN1_UKTJ

Location: Canning Town, GB

Posted Date: 5/8/2025