Service Parts Coordinator

POSITION SUMMARY Investigates and ensures resolution of customer service requests. Reconciles and communicates information from a variety of sources to ensure accurate resolution. RESPONSIBILITIES Return Quote to customers and timely manner contributor to revenue regenerator Attend warranty claims and sales orders Order entries into oracle Order creation Changer Orders Creation Follow up orders Arrange returns materials to suppliers. Continue communication with customers Maintains accurate and complete documentation of customers communication and action taken. Control of documents including customer folders, quotes, purchase orders, etc. Liaison between different internal departments Able to communicate with all levels of management and non-management personal. Able to identify potential problems and escalate as necessary. Work with KPI and generates sales and warranty reports. Create RMA’s Create credit for service parts orders QUALIFICATIONS Bachelor’s degree or equivalent in manufacturing, business or supply chain. Fluency in English and Spanish required (read, write and speak). Oracle Work under pressure Good and strong verbal and written communication. Proactive and Sense of urgency Initiative to investigate and resolve problems Microsoft office (Excel, Word etc.) Teamwork Service attitude Demonstrating Ethics and Integrity Minimum 1 years of experience in factory environment Able to read schematics Being organized

Location: Tijuana, MX

Posted Date: 5/9/2025