Help Desk Coordinator

A highly customer focused individual, motivating and driving performance in teams to deliver high standards of service and cost effectiveness * Excellent organisation and planning skills * Knowledge of CMMS system * Manage multiple priorities simultaneously. * Have an understanding of technical applications and processes, with the ability to transfer skills across both technical and soft disciplines * Good written and verbal communications skills * An understanding of risk management and HSE, the methods employed to manage risks, hazards and controls. have a good understanding of Microsoft office package, in particular, Excel. * Use CAFM system as a user on site including PPM records, reactives and reporting. * Answer calls/email for the business in a timely fashion * Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. * Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment * Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. * Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. * Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. * Alongside Contract Support assist with the monthly customer report. * Provide comprehensive reports relating to all jobs raised through the CAFM system. * Analysis and comprehension of reports relating to CAFM system. * Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. * Logging hazards & customer feedback on the QHSE Management Portal * Perform any other duties or responsibilities as requested by the CM or Management Team. * Understand procedures and processes and operate them to the required standard

Location: London, GB

Posted Date: 5/10/2025