Service Coordinator

Job Opportunity: Service Coordinator – Fire, Security & Electrical Services Location: Birmingham (Garretts Green) Department: Service Operations Reports to: Service Centre Manager Join a Leading Life Safety & Security Provider: Are you an organised, proactive, and customer-focused individual looking for a dynamic new challenge? Our client, a market leader in fire protection and security systems, is seeking a Service Coordinator to support their Midlands-based operations. As the central point of communication between clients, engineers, and internal teams, you’ll play a vital role in delivering exceptional service and operational efficiency. This is a fantastic opportunity to contribute to a thriving team and grow within a well-established, fast-paced business. What You’ll Be Doing: * Coordinate Engineer Schedules: Organise visits for routine servicing, urgent call-outs, remedial works, and inspections. * Customer Liaison: Be the first point of contact for clients—handling queries, resolving issues, and managing expectations. * Maximise Efficiency: Allocate workloads strategically to optimise field engineers' time and meet daily and weekly revenue targets. * Ensure Compliance: Track completed jobs, review engineer reports, and ensure service standards and regulations are met. * Manage Subcontractors: Arrange and monitor subcontracted work, maintaining alignment with service level agreements. * Support Admin Processes: Keep the service management system up to date, create work orders, and assist with reporting for finance and management teams. What We’re Looking For: * Strong communicator with a confident and professional manner. * Highly organised with the ability to prioritise, multitask, and meet deadlines. * Proficient in Microsoft Office (Word, Excel, Outlook). * Calm and adaptable in a fast-moving, reactive environment. * A team player with a proactive, solution-focused approach. * Customer service-focused with a keen eye for detail and accuracy. * Comfortable working with data, KPIs, and digital scheduling systems. Preferred but Not Essential * Experience in the fire and security industry. * Familiarity with service management systems and technical reports. * Knowledge of engineer workflows and parts coordination. Why Join? * Competitive salary and development opportunities * * Friendly, supportive working environment * Career progression in a growing, respected company * Flexible and collaborative team culture

Location: Balsall Heath, GB

Posted Date: 5/10/2025