Business Support Assistant

Transport Solutions Assistant West Bridgford Contract £13.47 per hour Our client is looking for an experienced Transport Solutions Assistant. To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and external clients. 2. To monitor contract performance, including site visits and to investigate issues reported by service users or clients. 3. To ensure that National and County Council safeguarding and child protection measures are followed. 4. To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments. 5. To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers 6. To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County 7. To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement 8. To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools Tier 7 - Frontline Roles 9. Assess service development opportunities in conjunction with colleagues, clients, members of the public and other stakeholders 10. Using bespoke software systems to maintain accurate financial and client information and to create reports as required. 11. To verify payments to suppliers and clients and to monitor revenue returns where appropriate. 12. To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required. 13. To deal directly with clients and suppliers with a high level of customer care. 9. Contract costs are managed in an efficient manner. 10. All service users are transported in a safe and professional manner which meets their medical or physical needs. 11. Client departments and commissioning officers have accurate and timely budget information. 12. Suppliers and clients receive prompt payment and revenue streams are recorded efficiently. 13. The Transport Solutions team provides a high quality and reliable service to all clients and customers meeting service level agreement standards 14. All clients are satisfied with the service provided. The post holder will perform any duty or task that is appropriate for the role described Person Specification Education and Knowledge 1. NVQ level 2 in business management or equivalent. 2. Understanding and experience of customer focused delivery. 3. Understanding of specialist transport services, in particular for those with learning or physical difficulties. 4. Understanding of the County Councils home to school transport policies. Knowledge and understanding of Safeguarding and child protection issues. 5. Ability to collect, analyse and interpret data. 6. Geographical knowledge of Nottinghamshire and surrounding areas PLEASE ONLY apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Location: West Bridgford, GB

Posted Date: 5/10/2025