Account Manager (Sales and Customer Support)

Are you experienced in both customer service and sales, with a background in selling products into the trade industry (or similar)? We have an opportunity available for a driven individual to join a well-established manufacturer as the key link between loyal customers and the business—offering technical product support, managing enquiries, and driving sales growth. Why You’ll Love This Role: * Varied & Engaging - Mix of customer service, sales support, admin & technical learning * Friendly Office Environment - Small, supportive team next to the factory * Established Company - Stable, growing business with long-serving staff What You’ll Be Doing: Sales & Customer Support * Handle incoming calls/emails from trade customers * Provide expert advice on product options and applications * Manage orders, invoices, and payments * Identify upselling opportunities and nurture customer relationships * Call previous customers and maintain relationships Office & Admin Duties * Schedule meetings and coordinate logistics * Manage day-to-day office operations and correspondence Product & Technical Knowledge * Learn the company’s product range and manufacturing process * Use this knowledge to provide confident, informed support What We’re Looking For: * Experience in both customer service and sales, ideally in a manufacturing, trade or construction environment (i.e. Contractors, Wholesalers, Builders, Installers, Distributors or Merchants * Strong communicator - professional, helpful, and clear * Organised and able to multitask in a fast-paced role * Proficient in Microsoft Office (Word, Outlook, etc.) * Approachable, reliable, and driven to provide top-level support * Able to commute daily to Harlow Job Details: * Hours: Monday to Thursday, 8:00am-5:00pm Friday 8:00-4.30pm * Annual leave: 22 days annual leave plus bank holidays * Location: Office-based with parking on site * Salary: Competitive, based on experience, pitched between 30-35k but flexible. OTE option to be discussed

Location: Little Laver, GB

Posted Date: 5/10/2025