Account Manager

Job Summary: Alula Technologies is currently looking for an experienced Account Manager to play a vital role in providing guidance in creating long-term client relationships, acting as the bridge between the client and the operational delivery teams. He/she is required to build and facilitate relationships with clients, to ensure the future revenue of these accounts and to deliver what was sold. Key Responsibilities: Develop strategic plans to ensure profitability and encourage business growth Develop and execute on the Annual Recurring Revenue (ARR) plan Create and manage an effective engagement structure and processes with clients Demonstrate understanding of the business of our clients, the insurer Understand and translate our value proposition for the client Facilitate executive level engagements with our clients Ability to negotiate with clients in the spirit of co-operation and collaboration Effectively manages client expectation. Build relationships with clients to establish and manage contracts Create, identify and respond to, opportunities for providing products and services to the client Collaborating effectively with other Ams, COO, Ops Manager, POs and Service delivery Manager to ensure timely and effective delivery of services to clients Successful service delivery through SLA achievement and high level of client satisfaction Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets. Assess risks and make recommendations based on analysis of all factors affecting a business situation Facilitate internal and client audits Requirements: Business related degree Strong commercial background Exceptional interpersonal skills Excellent communication skills Excellent negotiating skills Extensive client relationship management experience 10 or more years in an account management or client engagement role Insurance knowledge and background Experience managing the delivery of IT related software and products Team player

Location: Pretoria, ZA

Posted Date: 5/11/2025