Junior CRM Manager

Job Title: Junior CRM Manager Salary Range: £40,000 10% Bonus Location: London, Holborn (Hybrid) Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future. The Junior CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity. Essential Skills Hands-on experience with CRM tools like Klaviyo and Salesforce Strong project management skills with a technical mindset Ability to work with developers and manage integrations Experience with email lifecycle campaigns and segmentation Confident using data to drive campaign performance Benefits 10% annual bonus on top of base salary Hybrid working model People’s Pension from day one – 3% employer / 5% employee contribution Bupa – single medical cover Life insurance – 3x annual salary Critical illness cover – £40,000 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days) Discretionary bonus – up to 10% Discounted products Clear development path in a growing CRM function Work with modern CRM tools and forward-thinking teams Central London office near Holborn with a collaborative culture

Location: London, GB

Posted Date: 5/11/2025