Property Management Support

Role: Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter. Main responsibilities: Customer Experience/Engagement : Responsible for the delivery of the ‘Newton Way’ customer excellence charter Building and maintaining relationships with both customers and contractors Responsible for processing and distributing regular customer communications Administration co-ordination : Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers Responsible for the management, movement and recording of property keys Assist property managers with administration elements of customer insurance claims Assisting with the preparation and distribution of quarterly customer invoices Responsible for processing property sales Record keeping : Ensuring customer records are kept accurately and up to date Monitoring and maintaining both personal and shared mailboxes KPI’s : Customer satisfaction (complaints % and survey/interviews) Customer response times (% delivery vs target) Specific skills, capabilities & requirements: Previous experience in a customer service-based role Strong communicator Ability to work well as part of a team Proficient using Office 365 Ability to work to targets Works well under pressure Previous experience using a CRM based system is preferable, but not essential Benefits: Group Life Insurance Employee Loan Scheme Pension Scheme, including salary sacrifice enhanced pension scheme Annual profit-sharing bonus Fully paid staff lunch once a month Hour back vouchers Extra 15 minutes for lunch when it's warm and sunny Complimentary birthday off Free breakfast roll and 12.30pm finish on Bank Holiday weekends Additional complimentary festive leave Hybrid working available after passing probation period Group challenges throughout the year with prizes up for grabs! Enhanced parental leave (maternity, paternity, adoption leave) Sick Pay Holiday accrual scheme Bereavement leave

Location: Inverness, GB

Posted Date: 5/11/2025