Sales Support Executive

We are pleased to be working with a market leading company in the National Construction and Engineering Industry sector. THE ROLE: Understanding and resolving customers' needs accurately Quick Order processing from multiple inbound channels Upselling orders to increase their value Answering Sales calls and emails Monitoring progress of current orders to meet customers expected promised dates Quoting and handling customer enquiries Product sourcing for customer requirements Following up quotes Dealing with queries from customers resolved to their expectations Outbound customer service calls to check satisfaction Sales support tasks as assigned Capturing inbound new Sales leads THE CANDIDATE: Customer Focus - exceeding expectations at every point of contact. Enjoy speaking to customers on the phone Have a personal, helpful, responsive attitude to all customers Have a down to earth manner to relate to our customer types Be confident in the job so this impression is conveyed to customers Use initiative in providing solutions Attention to detail and accuracy - get it right first time. Be prepared to ask for help if there's something I can't do To work as a team, helping each other and maintaining a friendly, happy environment. Cope well with busy times during the day when the pressure increases To share accumulated knowledge and experience with the team. Be willing to learn new processes and skills Time Management and Planning skills - to run efficiently through the day meeting deadlines BENEFITS: A share of Company Bonus Scheme, Pension, On-site parking, friendly working environment. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer

Location: Stenigot, GB

Posted Date: 5/11/2025