Service Delivery Lead

Service Delivery Team Lead – 12-Month Fixed-Term Contract Location: Hull – Hybrid/Flexible Working Fixed Term Contract: 12 Months (Maternity Cover) We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you. What You’ll Be Doing: ✅ Overseeing the Product & Service Desk teams , ensuring optimal performance and team wellbeing ✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy ✅ Managing service desk operations, including incident resolution and change requests ✅ Driving data-led decision-making by refining operational metrics, KPIs, and processes to enhance service delivery ✅ Identifying operational risks and implementing strategies to mitigate them ✅ Introducing and embedding improvements in response to business needs and regulatory changes ✅ Building strong relationships with key stakeholders, including clients, commercial, and marketing teams ✅ Acting as the bridge between customer needs and product development, ensuring customer-centric enhancements What We’re Looking For: A strong leader with experience in Service Delivery, Product Support, or Operations Management Ability to manage and motivate teams, driving efficiency and customer satisfaction Experience in SaaS product delivery, with a customer-first approach Strong analytical skills to track performance metrics and implement improvements Excellent stakeholder management and relationship-building skills What’s in it for You? ✨ Competitive salary ✨ Remote Working options / Flexible working ✨ 25 days holiday ✨ Company pension scheme & additional benefits If you’re looking for a role where you can truly make an impact and drive service excellence, we’d love to hear from you! Apply now to learn more.

Location: Hull, GB

Posted Date: 5/11/2025