Executive/Senior Executive, Learning Management System (3-year contract), SMUA

COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. RESPONSIBILITIES This position is for SMU Academy (SMUA). Ensuring accurate and timely creation of classroom/webinar sessions in the LMS prior to course commencement. Ensuring the accurate assignment of courses and learning components of enrolled learners in the LMS. Ensuring the assessment results in the LMS are properly synced with participants' accounts. Managing Zendesk tickets and addressing root causes of LMS-related issues. Managing onboarding and offboarding processes for Ops Cluster staff pertaining to the LMS and TMS. Supporting operational activities and processes related to the LMS and TMS. Supporting stakeholders (e.g., Shared Services, Pillars, IPM staff) and learners to resolve LMS-related issues. Assist with running Academy courses, with flexible compensation for any after-hours work, typically 2-4 times a year. Other duties as assigned. QUALIFICATIONS Degree or Diploma holder with at least 2 years of relevant experience. Self-driven, resourceful, and adaptable to changes well. Meticulous, analytical and detail-oriented. Strong written and verbal communication skills. Able to work collaboratively with others. Service-oriented mindset. Familiarity with LMS, TMS, Zendesk, Python, and Microsoft Power Automate will be advantageous. OTHER INFORMATION LI-LK1 Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/13/2025