Client Experience Specialist

Job Title: Client Experience Specialist Location: Hybrid, 3 days in office in Wrexham Remuneration: £27,000 to £31,000 DOE Contract Details: Permanent Responsibilities: - Become the go-to expert on our client's journey, understanding the clients organisation's history, methodology, systems, and products to provide top-notch support. - Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication. - Collect and relay client feedback to relevant teams to drive improvements, reduce churn, and boost product adoption. - Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement. - Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability. - Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach. - Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value. - Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement. - Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships. - Recognise growth opportunities within the client base, working closely with the Client Outcomes team to foster community growth. - Stay updated on industry trends to provide clients with valuable guidance that supports their success. - Ensure all client data is handled with the utmost confidentiality and compliance. Skills / Traits: - Self-motivated and organised, thriving in a fast-paced environment. - Warm, confident communicator with a knack for building strong client relationships. - Influential and adept at demonstrating products digitally to drive engagement and adoption. - Strong market awareness and understanding of customer behaviours. - Collaborative team player with a passion for problem-solving. - Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint. - Commercially aware, skilled at identifying client needs and providing tailored solutions. Benefits: - Annual leave of 25 to 30 days based on length of service. - Sports and fitness allowance. - Private Health Insurance after 3 months. - Pension scheme after 3 months (5% company contribution and 5% employee contribution). - Life insurance (4 times salary) after 3 months. - Flexi-time working arrangements. - Free car parking and complimentary lunches. Join us in making a difference! If you are passionate about creating exceptional client experiences and are ready to take on a rewarding challenge, we want to hear from you! Apply now to become our next Client Experience Specialist!

Location: Wrexham, GB

Posted Date: 5/13/2025