Executive, SSI, Programme and Learning Services National Council of Social Service | Administra[]

What the role is: Provide a full range of administrative support and customer service to learners and organizations for courses under assigned portfolio(s). Deliver excellent customer experience to learners and stakeholders by adhering to service standard guidelines. Implement learning activities for the social service sector, ensuring compliance with guidelines related to the management of the Continuing Education Training centre (CET). What you will be working on: Provide customer service, course administration, and logistics support for courses, assessments, events, etc. Attend to phone calls, emails, and walk-in enquiries. Ensure a positive customer experience and perform reception duties as needed. Handle and process course enrolment applications from learners and organizations. Assist with admissions, processing, and screening applications. Assist with room bookings. Collaborate with Programme Managers to ensure smooth conduct of courses. Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, and space utilization. Follow up on invoices, outstanding payments, refunds, appeals, and waivers. Provide support to learners to ensure smooth daily operations of classes. Adhere to CET operational and Continuous Improvement Review (CIR) Audit and Minimum Service Standard Audit requirements. Submit enhanced Subsidy Grant Claims via the SSG Training Partners Gateway (TPG) portal. Perform other duties as assigned. What we are looking for: Personal Competencies: Customer-centric attitude Ability to multitask Problem-solving skills Proactive and self-driven Organized and systematic Detail-oriented and meticulous Skills & Knowledge: Effective communication and interpersonal skills Proficiency in Microsoft Office applications such as Word and Excel Good writing skills Experience: At least 1 year of experience in training administration. Preferred: Relevant experience in CET Centres. Education: Minimum: 'O' Levels, including English Preferred: Diploma About National Council of Social Service: NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of its members, advocating for social service needs, and strengthening strategic partnerships to foster an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information, visit www.ncss.gov.sg . J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/21/2025