Account Director

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). About Collinson Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500 lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass, to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today, we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues. Role Overview The Account Director will be responsible for account development and revenue growth through a proactive client serving and customer engagement mindset. Developing new relationships cross functionally across the account and initiate opportunities to introduce the full range of Collinson’s product and solutions for GBA. Engaging with C level executives, building trust and credibility with the object of introducing and offering new Collinson solutions. You will be required to demonstrate P&L ownership, a proactive approach to account development and growth through a strong client servicing mindset. Key Responsibilities Relationship owner with clients Accountable for P&L of client Leadership and direction to deliver long term profit & growth of key accounts Formulate and implement commercial, operational and product strategy Lead cross team discussions and oversee the timing, cost and quality of delivery Develop & maintain relationships with appropriate contacts Anticipate, understand & respond to client’s burning platform Develop opportunities to cross-sell across Collinson product suite. Lead opportunities (incl. RFPs&RFIs) through internal signoff processes in collaboration with other internal departments. Negotiate and close contractual agreements & ensure compliance and renewal Provide inputs to Collinson innovation and new product pipelines Represent Collinson at key loyalty industry and corporate events Success Metrics The success of the role will be measured by but not limited to the following: Account financials & revenue planning Farming & Mining related KPIs and growth target. Reach map & relationship health across client org chart by CG product Communications planning & Buy-in maturity Client business & Competitor analysis recommended CG Added value (relevance in client’s burning platform). Knowledge, Skills, and Experience • Bachelor’s degree in business or related majors • 10 years’ experience in account development, revenue growth, cross selling, upselling, and deepening client engagement • Background from hospitality or financial institutions is highly preferred • Proven track record in profitable and successful client delivery • High attention to detail while focusing on larger goals • Ability to work independently, under pressure, and across a large, complex, global organization • Client-first approach with a holistic view of benefits and implications • Results-oriented with skills in influence, persuasion, negotiation, and problem resolution • Experience working under pressure and tight deadlines J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/21/2025