Business Solution Lead & Change Manager

Business Solution Design & Delivery Manager Client: Insurance Role: Business Solution Design & Delivery Manager Job Type: 12 months Contract Location: Hybrid in Toronto Your New Company: Our client is a global insurance company. Your New Role: As internal consultant the role holder will drive cross-functional/cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT and other functions to ensure the successful roll-out of the initiatives. Key Responsibilities: Process Design and implementation: Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes. To include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability General Solution Design:Identifies business solutions to a variety of business problems. This can entail: Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables. Project Related Design Definition: Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable. Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU. Product Ownership: Expert on specific applications/functional processes. Provides advice and develops solution on these specific system capabilities and processes on relevant programs. Knowledge Sharing among Transformation & Change team: Share expertise and lessons learned on program executions among Business Solution Design Managers to drive cross-pollination of knowledge. • Expected to work independently drive and deliver solutions on programs with some oversight from Practice leaders or assigned project coaches. You will report to the Business Solution Design & Delivery Partner – Team and Practice. What You'll Need to Succeed: PROSCI certification is required. Certified BB from a recognized program with a proven track record of successful application of tools and techniques is ideal Experience in driving projects/programs in the insurance industry and international environment, coupled with other relevant experience Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization and implementation of various business problems. Co-facilitator for workshops, forums, interviews and other business interactions Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups. Robust capabilities in documenting, visualizing and presenting design decision and progress status Manages defined workstreams independently and considers interdependency with other areas proactively. Influential collaborative skills and experience in cooperating and across multiple teams/stakeholders Good analytical/conceptual skills complemented with effective social/soft skills Good organizational skills, communication and presentation skills Analytical and creative mindset What You'll Get in Return: Client is offering a 12-month contract and opportunity to work on a large transformational program. What You Need to Do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Shivangi Gupta at Shivangi.gupta@hays.com

Location: Toronto, CA

Posted Date: 6/14/2025