Support Engineer

Scope: · Technical Support activities in the Directorate of Service and Support (S&S) o Technical Support through resolution of Technical Queries (TQs) o Support to Customer Support Representatives (CSR) located at nations Main Operating Base (MOB) o In-service data collection o Communication with EPI Customers (ADS and OCCAR) and with A400M Operators for engine related topics (letters, presentations, …) Responsibilities: · Technical Queries o Provide Technical solution complying with § Customer needs through assessment of deviation to published limits, flight data analysis, troubleshooting, … coordinating with the design or system owners and Service Engineering team § Contractual timeframes o Propose Manual improvement based on the in-service experience gained through TQ resolution o On a voluntary basis, participate to 24/7 AOG support service · Customer Support Representative o Ensure CSRs are informed and trained to support Operators for changes w.r.t. Instructions for Continued Airowrthiness (ICAs) o Ensure CSRs are up to date w.r.t. in-service events happening in the global fleet o Support CSRs in their daily activities · In-service data collection o Monitoring of Service Bulletin embodiment o Collecting and post-processing of fleet ageing data through regular CSR reporting o Collecting in-service occurrence reporting (ISO) through CSR network and ensure completeness of the ISO database · Communication to EPI Customers and A400M Operators o Issuance of Service Information Letters o Technical Support presentations Profile: · Engineering degree · Years Experience: 3-5 years in aeronautical industry · Experience with aeronautical engines design / in-service technical support · Desirable experience in Technical Queries / Technical Variances and engineering event investigations · Familiar with TP400-D6 Programme · Fluent in English (writing and speaking); fluent in Spanish and other European language (French, German) are a plus

Location: es, ES

Posted Date: 6/15/2025