Customer Success Manager

You are responsible for our Italian customers and handle all communications. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) in our product usage. You identify potential "stumbling blocks" in onboarding projects and eliminate them in coordination with customers and colleagues from other departments. You are in charge of upgrading our solutions for existing clients. Through close contact with customers, you help to continuously improve our products and processes. Your profile You have at least 5 years of experience in digital (multi) project management, with proof of successful projects. You work in a structured and organized manner, even under stress: You can manage multiple tasks simultaneously. You communicate clearly and confidently at C-level, even in tense situations. Willingness to travel to our customers You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment. Experience in the automotive or software sector is a plus but not required. Why us? The opportunity to be part of one of Europe's most exciting FinTech scale-ups. Extensive training and development opportunities to enhance your skills. An open, transparent corporate culture where your ideas are valued. Option to work from home. Monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up and pioneer in digital payment solutions for the automotive sector. In 2018, we launched bezahl.De, the first all-in-one platform for digital payment management in automotive trade. Our product optimizes internal payment processes, saving time and costs, and enables car dealership groups to offer fully digital payment processes with various methods, including large sums. J-18808-Ljbffr

Location: provincia-di-cremona, IT

Posted Date: 6/15/2025