Assistant Vice President, Training & Recruitment, Contact Center

Assistant Vice President, Training & Recruitment, Contact Center Join to apply for the Assistant Vice President, Training & Recruitment, Contact Center role at UOB . About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America. Headquartered in Singapore, UOB operates subsidiaries in China, Indonesia, Malaysia, and Thailand, with a history spanning over 80 years. Our core values are Honorable, Enterprising, United, and Committed, guiding us to do what is right, build for the future, work as one team, and pursue long-term success. About The Department Group Technology and Operations (GTO) provides software development, IT support services, and banking operations. We have centralized technology components in Singapore supporting regional subsidiaries and branches worldwide, operating in 19 countries to ensure a secure and flexible banking infrastructure. Our Operations divisions focus on transactional customer services, cost efficiency, process improvements, automation, and straight-through processing. Job Responsibilities Oversee onboarding and training processes for new employees, ensuring a structured and seamless transition. Develop comprehensive training programs covering products, processes, and service expectations. Design and execute continuous learning initiatives, including skill development, coaching, e-learning, and workshops. Ensure training programs align with business objectives and improve employee performance, fostering a culture of service excellence. Collaborate with agencies and educational institutions for hiring temporary staff and interns. Job Requirements Bachelor's degree with 6 to 7 years of experience in training and operations; banking experience is a plus. Good communication skills. Ability to handle stakeholders at various levels. Meticulous and proactive. Additional Information UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, religion, sexual orientation, disability, or other non-merit factors. Please inform us if you need accommodations during the recruitment process. Apply now and make a difference. Job Details Seniority Level: Not Applicable Employment Type: Full-time Job Function: Finance, Other, Customer Service Industry: Banking and Financial Services Referrals can double your chances of interviewing at UOB. Get notified about new Vice President roles in Singapore. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 6/15/2025