Incident Manager

At SOTEC /ASTEK Groupe, we are seeking an Incident Manager International project - Full Remote What are we looking for? Excellent written and verbal communication skills in English. Assist in managing IT incidents to minimise service disruption Receive, document, prioritise, and categorise incidents by severity and impact Communicate with stakeholders and end-users regarding incident status and resolution Analyse incident trends, uncover root causes, and escalate critical issues as needed Lead and organise Post-Incident Reviews (PIRs) focused on lessons learned Ensure tools are updated regularly and accurately Deliver high-quality written and verbal reports on causes, timelines, and resolutions Contribute to the continuous improvement of the incident management process Operate, monitor, troubleshoot, and perform preventive maintenance on infrastructure Participation in on-call rotations for system alerts Conditions: Perm contract (Flexible remuneration) 100% remote SOTEC is a company committed to equal opportunities, regardless of race, sex, religion, age, sexual orientation, marital status, disability, nationality or gender identity. We are proud to strive every day to avoid bias of any kind.

Location: madrid-madrid, ES

Posted Date: 6/16/2025