(Senior) Customer Success Manager Italy

Introducing an innovative payment process for the automotive industry and other sectors. You will be responsible for the training of operational managers (remotely or on-site) on our product usage. Your role involves identifying potential "stumbling blocks" in the onboarding project and eliminating them in coordination with customers and colleagues from other departments. Additionally, you will oversee existing clients to help continuously improve our product and processes . Your profile : You have at least 5 years of experience in digital (multi) project management, with proven success in your projects. You are organized and methodical, capable of working under stress while managing multiple tasks. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment. Experience in the automotive or software sectors is a plus but not required. Why us? : Join one of Europe's most exciting FinTech scale-up stories. Benefit from extensive training and development opportunities. Enjoy an open and transparent corporate culture where your ideas are valued. Possibility to work from home. Participate in monthly team events focused on team spirit and fun. About Us : We are Aufinity, a Cologne-based FinTech scale-up and pioneer in digital payment solutions for the automotive sector. In 2018, we launched bezahl.de, the first all-in-one platform for digital payment management in automotive trade. Our platform optimizes internal payment processes, saving time and costs, and enables car dealerships to offer fully digital payment options, including specialized methods for large sums. J-18808-Ljbffr

Location: chieti, IT

Posted Date: 6/16/2025