Director of Rooms - Taormina

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty. About the Role: We currently have an amazing opportunity for an experienced Director of Rooms to join our team at San Domenico Palace Taormina, a Four Seasons Hotel . As a key member of the hotel leadership team, you will be responsible for overseeing the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. Your role will focus on delivering the highest standards of service, ensuring both guest and employee satisfaction, and resolving any issues promptly and effectively. You will play a crucial part in the operational and strategic decisions, while fostering a positive and collaborative working environment. About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet the way we would want to be treated ourselves. Our Company Values define who we are and guide our decisions. The Golden Rule is the foundation of Four Seasons, and we strive to positively impact the communities where we operate and the people we serve. About San Domenico Palace Taormina, a Four Seasons Hotel: One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this former Dominican convent became a hotel in 1896. It has since welcomed illustrious guests such as Oscar Wilde, King Edward VIII, Elizabeth Taylor, Audrey Hepburn, and Sophia Loren. As part of Four Seasons, the hotel enters a new era, continuing to provide unparalleled, personalized service. What You Will Do: Lead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. Ensure clear communication and follow-up on guest or employee requests, issues, and special requirements. Interview and train new team members, conducting regular performance reviews and fostering their professional development. Monitor staff schedules and activities, ensuring standards are met and team members are well-supported. Conduct daily inspections of all Rooms Division areas to maintain high operational standards. Resolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience. Manage financial goals, including labor expenses, supplies, and equipment costs. Work with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue. Support the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets. Develop employee programs that encourage training, growth, and career advancement within the Rooms Division. Play an active role in long-range hotel planning as part of the Planning Committee. Act promptly and effectively in emergencies to ensure the safety and wellbeing of guests and employees. What You Bring: Minimum 3-5 years of experience in a similar role, preferably in luxury hospitality. Strong leadership skills with experience in managing multiple departments and teams. Expertise in operational management, financial control, and guest relations. Ability to handle guest complaints and requests with professionalism and a commitment to excellence. Fluent in both English and Italian, with the ability to communicate clearly in both languages. Legal right to work in Italy. What We Offer: Competitive salary and benefits package. Exceptional training and development opportunities. Complimentary dry cleaning for employee uniforms. Meals available at the Employee Restaurant. Employee Experience initiatives, including themed parties and ESG events. Employee recognition programs. Global career opportunities and long-term potential within Four Seasons. Schedule & Hours: Full-time position with a flexible schedule, including weekends and holidays. Open term contract based at San Domenico Palace, Taormina. Legal right to work in Italy required. J-18808-Ljbffr

Location: taormina, IT

Posted Date: 6/16/2025