(Senior) Customer Success Manager Italy

Social network you want to login/join with: col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 3147576622643675136337113 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 col-wide Job Description: Your mission You are responsible for our Italian customers and handle all communication . You will introduce innovative payment processes for car dealer groups and other industries. You are responsible for the training of operational managers (remotely/on-site) on product usage . You identify potential "stumbling blocks" in the onboarding process and work to eliminate them in collaboration with customers and colleagues from other departments. You oversee upgrades of our solutions for existing clients. Through close customer contact, you help to continuously improve our product and processes . Your profile You have at least 5 years of experience in digital (multi) project management, with proven successful projects. You work in a structured and meticulous manner , even under stress, managing multiple tasks effectively. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment. Experience in the automotive or software sectors is a plus but not mandatory. Why us? Be part of one of Europe's most exciting FinTech scale-ups. Benefit from extensive training and development opportunities to enhance your skills. Enjoy an open, transparent corporate culture where your ideas are valued. Possibility of remote work. Participate in monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have operated bezahl.de, an all-in-one platform for digital payment management in automotive trade. Our product streamlines internal payment processes, saving time and costs, and enables car dealership groups to offer fully digital payment options, including methods suitable for large sums. J-18808-Ljbffr

Location: vicenza, IT

Posted Date: 6/16/2025