Bilingual Guest Service Submanager

Company Description: GO TO LIMBO is a growing company dedicated to vacation rentals, committed to delivering authentic, personalized, and high-quality experiences to our guests. Our operation combines technology, hospitality, and human warmth to create memorable stays in every property we manage. Role Description: We are looking for a Bilingual Guest Service Submanager to join our team in Condesa, Mexico City. This person will be responsible for coordinating and executing daily operations related to guest services, ensuring an exceptional experience from booking to check-out. The Submanager will collaborate closely with other departments (housekeeping, maintenance, administration) and play a key role in supervising the concierge team. Key Responsibilities: Oversee the check-in and check-out processes Coordinate operational schedules and manage reservations Ensure quality standards in cleanliness, maintenance, and property presentation Handle and resolve guest incidents promptly and professionally Monitor reviews and propose improvement actions Follow up on guest complaints and expectations with diplomacy Supervise the operations team and support their professional growth Act as a communication bridge between guests and internal departments Cover absences and days off of the Guest Service Manager Qualifications: Full professional proficiency in both Spanish and English (spoken and written) Previous experience in customer service and guest relations Proven experience in team management and strong leadership skills Excellent communication and interpersonal abilities Conflict resolution and decision-making under pressure Familiarity with hospitality technology tools High attention to detail and strong organizational skills Proactive attitude and guest experience-oriented mindset Prior experience in similar roles is highly valued. What We Offer: Career growth opportunities within a dynamic and expanding company A young, collaborative work environment focused on continuous improvement Flat leadership structure with autonomy and vision Active participation in both operational and strategic decisions. Interested? Send us your CV or apply directly through LinkedIn. We are offering a competitive monthly salary of 17,000 MXN . We’d love to meet you and grow together at GO TO LIMBO!

Location: Ciudad de México, MX

Posted Date: 6/16/2025