Customer Experience Consultant 4PL

Customer Experience Consultant 4PL Key responsibilities : Deliver a best-in-class Customer Service experience. Act as the first point of contact for customer needs. Focal contact point between origins/destinations. Execution of the day-to day order management and local activities. Destination milestones monitoring & Document management. Follow up on: Origin’s performance, Data quality reports, escalations, and carrier issues. Exception Management & Resolutions. Handling issues We are looking for: In this role you ought to be passionate about customer centricity and being team player, genuinely believes and lives according to collaboration. Eager to make commitments and promises to her/his teammates and be held/hold them accountable as well. 3 years of experience in similar positions having served customers in the Logistics/Transport company. English Intermediate Intermediate/Advanced Excel (graphics, dynamic tables, formulas). Advanced presentation skills. Communication- Ability to perform presentations and to explain complex processes to different auditoriums. Excellent Written and Verbal skills with people at all levels across the organization. Microsoft tools: Outlook, Teams, One drive

Location: México, MX

Posted Date: 6/16/2025