Customer Service Relationship Consultant

Purpose of the Role: Our client is seeking a highly motivated and personable Customer Service Relationship Consultant. This role serves as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. The successful candidate will be responsible for building strong customer relationships, resolving issues promptly, and delivering exceptional service that supports customer satisfaction and loyalty. Key Responsibilities: Act as the first point of contact for customer inquiries via phone, email, and chat. Develop and maintain positive relationships with customers to ensure high levels of satisfaction and retention. Identify customer needs and provide tailored solutions to enhance their experience with the services offered. Resolve customer issues efficiently and escalate complex matters when necessary. Maintain accurate records of customer interactions, transactions, feedback, and complaints. Collaborate with internal departments (e.g., operations) to meet customer needs and improve service delivery. Proactively follow up with customers to ensure continued satisfaction. Provide insights and feedback to management regarding customer trends, service improvements, and potential areas for process enhancement. Consistently meet or exceed performance metrics, including response time, resolution time, and customer satisfaction. Requirements Matric Registered Debt Counsellor Demonstrated experience in customer service, client relations, or a related role Strong communication and interpersonal skills Excellent problem-solving capabilities and attention to detail Proficiency in Microsoft Office applications Ability to multitask, prioritize, and manage time effectively Empathy, patience, and a strong customer-first attitude Bilingual proficiency in English and Afrikaans In this role, the Customer Service Relationship Consultant will play a key part in maintaining the reputation of our clients business while contributing to the overall success of their debt counselling services through excellent service delivery and relationship management Salary: Negotiable as per the current earning

Location: Kempton Park, ZA

Posted Date: 6/16/2025