ServiceNow Developer- CMDB

Job Description Job Role : ServiceNow Developer Experience : 5 - 10 Years Essential Skills of the Job: CMDB, ITSM Job Locations: PAN INDIA The scope of this role includes but is not limited to: Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms. Determination of root cause of incidents (configuration vs. defect) Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents and provide leadership on the issue resolution calls Deployment of application upgrades and fixes Responding to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status Adhere to customer and ITIL guidelines for Incident, Problem and Change Management. Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion. Ensures all work is carried out and documented in accordance with required standards, methods and procedures. Drive high Priority Incidents to closure Provide documentations on root cause analysis and come up with documents for day to day operations procedures. Provide / review resolutions to Break Fixes, create scripts, resolve performance issues and work on small enhancements Customer Management Analytical/Decision Making Responsibilities: Selects appropriately from applicable standards, methods, tools and applications and use accordingly. Demonstrates analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences. Is able to plan, schedule and monitor work activities in order to meet time and quality targets. Is able to absorb rapidly new technical information, business acumen, and apply it effectively. Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client. Knowledge and Skills Requirements: Implementation / Development experience of minimum 5 years in CMDB / Discovery ServiceNow modules Demonstrable knowledge of Windows server O/S and web platforms such as IIS etc. General understanding of networking/LAN/WAN/DMZ concepts Ability to read and understand code (Code-competency) for diagnosis, escalation to development team Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc. Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces. General understanding of various IT security concepts as they relate to production environments. Desired technical experience & qualifications Must to have hands on development experience of minimum 5 years in CMDB and Discovery modules Java Scripting knowledge and hands on experience is mandatory. Experience working on Notifications, email scripts, events, inbound & outbound email action, scheduled jobs etc. Experience with ServiceNow forms, fields, views, lists, UI policy, Data policy. Good Knowledge on client and server side scripts. Proficient in writing & debugging Scripts. Knowledge on Incident, Service Request, Problem, Change management as part of ITSM. Experience on UI Action, Glide Record, Glide Ajax, Script include etc. Experience in multiple integrations using Mid Servers (ex .REST API , SOAP, LDAP, SSO)etc. Experience on Catalog items, Record Producer, Order guide. Working on enhancements of ITSM / ITOM (CMDB / Discovery) / ITBM modules. Design and implementation new functionality using Business Rule, Client script, UI policy, Dictionary Override, Script Include etc. Remediating security vulnerabilities on ServiceNow instances. Carrying out application deployments, Upgrades and cloning on the servers Developing Workflows based on Business process requirements is mandatory. Good at creating required information for Reporting and Dashboards. Experience on creating users, groups, roles & creating tables and columns. Experience with ServiceNow forms, fields, views, lists, UI policy, Data policy. Experience in SLA's & OLA's. Modification on creation of email notifications. Experience on data sources, import set, transform map etc. Experience on Access control list. Experience in working on creating update set and coordinating their promotion throughout multiple instance. Good Communication and presentation skills. Supervision Responsibilities: Provide advice and guidance to colleagues where required. Work with the junior support analysts to ensure quick resolution of issues. Provide technical guidance to the team Enable and guide the teams to follow the set ITIL processes Drive Process Improvement initiatives within the team Help in technical interviews and onboarding of resources Point of escalation for any issues within the portfolio Create documents on work-around steps to be used by other team members Ensure on-time SLA resolution Other Requirements: Should be willing to work on Production support environment. Flexibility in scheduling with a willingness to work extra non-standard hours May need to work on two different 9 hours shift, may span across from 7 AM to 11 PM IST. Ability to work well within a multi-disciplinary team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines and service level agreements with demonstrable productivity (Incident Completions etc.) Culturally diverse and inclusive Required to work in person from TCS Bangalore and with customer in a virtual environment Ability to work on multiple issues at the same time and drive the issue resolution Job Requirements: Education: Degree in Computer Science or related discipline. Further or Higher education standard qualification. Fluent in English language, written and verbal Other key languages as required Experience: 6 years in ServiceNow Application Management/development, Operational Support environment/discipline Certification Requirements: Desirable qualifications (including country equivalents); ITIL Foundation Certificate in IT Service Management CMDB / Discovery certified candidate

Location: bangalore, IN

Posted Date: 6/17/2025