Account Executive

Job Title: Account Executive - Italy Location: Italy Contract: Full-Time Permanent About Us Cyncly’s end-to-end software solutions connect designers, retailers, and manufacturers through intuitive software, integrated management tools, and the world's largest catalogue content hub. We transform how spaces are inspired, designed, sold, managed, and made. Everyone in the value chain can simplify communication, reduce errors, grow sales, increase efficiency, and drive innovation – at every step of the way. Working together, we enable everyone to make what they do amazing. At Cyncly, we bring spaces to life and life to spaces. We are a global software powerhouse with more than 2,300 employees distributed in 23 countries and 70,000 customers across 100 countries. Cyncly is at an exciting phase of strong growth as we continue to expand organically and through complementary acquisitions, backed by leading growth private equity investors specialized in technology. Cyncly is transforming how manufacturers in the furniture and interiors space design, sell, and build through connected, end-to-end software solutions. Joining our team means being part of a global technology leader, with the chance to make a real impact on how digital innovation reshapes the future of manufacturing. About the Role We are looking for a resilient and relationship-focused Account Executive based in Italy, with a strong emphasis on managing and expanding existing customer relationships. This role centres on client retention and sustainable growth, rather than new business acquisition. In a dynamic and at times challenging business context, we need someone with patience, determination, and a problem-solving attitude — someone who can build trust with clients, stay calm under pressure, and work collaboratively to find the best path forward. You will be the main point of contact for a portfolio of clients, helping them extract the full value from our solutions while identifying opportunities for upselling and account growth. Key Responsibilities Manage and grow a portfolio of existing customers, developing long-term, trust-based relationships. Understand clients’ needs and business goals to proactively identify opportunities for upselling and added value. Support clients in fully utilizing our solutions, acting as a strategic advisor and advocate. Work collaboratively across teams to address challenges, resolve issues, and deliver a high-quality client experience. Maintain clear and accurate records in our CRM system and provide timely revenue forecasts. Represent the voice of the customer internally and help shape improvements based on feedback. Requirements Experience in account management, client success, or sales with a focus on retention and growth of existing accounts. A calm, proactive, and solution-oriented professional who can navigate uncertainty and maintain a positive client focus. Excellent interpersonal and communication skills, with the ability to build trust and credibility. Well-organized and able to manage multiple priorities across a varied client base. Knowledge of design software such as Winner is a strong plus. Fluency in Italian and good command of English required. Preferred Qualifications Familiarity with CRM tools (e.g., Salesforce) and productivity software (Microsoft Office suite). Understanding of the kitchen and bathroom design industry, including customer workflows and industry trends. Analytical thinking and the ability to turn customer insights into actionable strategies. A collaborative mindset and a passion for client satisfaction. Working for Us At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles. That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us! J-18808-Ljbffr

Location: pieve-di-soligo, IT

Posted Date: 6/17/2025